Frequently Asked Questions
Everything you need to know about outfitting your professional kitchen.
How long does shipping typically take for large equipment?
Standard shipping for in-stock commercial equipment usually takes 3-7 business days. Large items requiring lift-gate service may take slightly longer depending on the carrier and your location.
Do you offer wholesale pricing for bulk orders?
Yes, we offer competitive volume discounts for large-scale projects and bulk supply orders. Please contact our sales team directly for a personalized quote.
What is your return policy for commercial supplies?
Unused items in their original packaging can be returned within 30 days of delivery. Please note that some specialized equipment and custom-ordered items may be subject to a restocking fee.
Can I purchase items for residential use?
While we primarily serve the food service industry, residential customers are welcome to shop. However, please be aware that some heavy-duty equipment may not meet residential building codes or may void manufacturer warranties if used at home.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal and wire transfers for high-value orders.
Do you provide equipment installation services?
We currently do not provide direct installation. We recommend hiring a licensed professional plumber or electrician to ensure your commercial equipment is installed according to local safety codes.